Tuesday, February 21, 2012
Monday, February 20, 2012
So, my question for y'all is this:
How should I decorate the bench? Two small rectangle pillows? A long bolster pillow?
I need input!
It has been almost a year since I first reviewed this product on 3/28/11, and I need to amend my review. A few months after assembling it & using it, the screws in the hinges started to come loose, and the spring arm that holds the lid opened started to bend. Eventually one of the spring arms completely broke. As in, the metal just broke completely. So, I [eventually, I admit] called CSN to request replacement hardware. [I should note at this point that CSN Stores was in the process of changing over to Wayfair. That is important to remember.] The customer service rep I spoke with basically told me I should have called within the 60-day [or maybe 30-day? I don't remember] time after ordering the product so that it would be covered by warranty. [Really? So your product that cost us almost $200 should only be expected to last a couple of months? Nice, Wayfair. Nice. I digress.] The gentleman then told me he would have to check with the warehouse to see if there were spare parts he could send to me, and he would call me back the very next day. And...that was the last I heard from Wayfair. I do NOT recommend this bench, and I furthermore do NOT recommend this company. If they decide to make this right, I will consider changing my opinion.
On a related note, we also submitted a room in our home for the Worst Workspace Contest. We had started the very slow process of converting our dining room into a home office, and the timing was perfect, as this contest was just getting underway. That was a year and a half ago, and they have JUST NOW contacted us that the voting is open for the contest. Needless to say, we don't have time to wait any longer to proceed with the makeover of the room. It's already been a year & a half in the making, and as we are trying to prepare our house to be home to another child, we cannot wait any longer. The room is almost halfway done at this point, and we just can't slow the process any more. We could most certainly use the winnings to help us financially, which is why I am sorely disappointed in the untimeliness of the contest process.
You should form your own opinion about this company. I am simply sharing my experiences, in hopes that someone at Wayfair will take note, and work to make it a better company.
Thanks for reading! :-)